esthetiquespro.in

Privacy Policy

Privacy Policy

Effective Date: November 17, 2025

At Esthetiques Pro Pvt. Ltd. (“Esthetiques,” “we,” “us,” or “our”), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy (“Policy”) explains how we collect, use, disclose, and safeguard your information when you visit our website https://esthetiquespro.in/ (the “Site”), engage with our services, or interact with us in any other way. By using the Site or our services, you consent to the practices described in this Policy.

We operate in compliance with applicable Indian laws, including but not limited to the Information Technology Act, 2000 (“IT Act”), the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (“SPDI Rules”), the Digital Personal Data Protection Act, 2023 (“DPDP Act”), and other relevant regulations. This Policy is governed by the laws of India, with exclusive jurisdiction in the courts of Bangalore, Karnataka.

1. Information We Collect

We collect information to provide and improve our customized home decor services, including curtains, blinds, wallpapers, carpets, and bedding. The types of information include:

Personal Information

  • Voluntarily Provided: Name, email address, phone number, postal address, payment details (e.g., credit card information via secure gateways), and preferences (e.g., design choices for custom orders) when you place an order, book a consultation, subscribe to newsletters, or contact us via forms.
  • Automatically Collected: IP address, browser type, device information, operating system, pages visited, time and date of visits, and referral sources via cookies, web beacons, and similar technologies.

Non-Personal Information

  • Aggregated data such as browsing patterns, demographics (inferred from IP), and usage statistics to enhance user experience.

We do not collect sensitive personal data (e.g., health, financial account numbers) beyond what’s necessary for transactions.

2. How We Use Your Information

We use your information for legitimate business purposes, including:

  • Processing orders, consultations, and payments.
  • Personalizing recommendations for curtains, quilts, or carpets based on your preferences.
  • Communicating updates, promotions, or service-related notifications (e.g., order status via email/SMS).
  • Analyzing Site usage to improve functionality and design inspiration tools.
  • Complying with legal obligations, such as tax reporting or dispute resolution.
  • Marketing our premium bedding sets or embroidered wallpapers, with opt-out options.

Under the DPDP Act, we process data only with your consent or for specified legitimate uses, and you retain rights to access, correct, or erase your data.

3. Sharing Your Information

We do not sell your personal information. We may share it in limited circumstances:

  • Service Providers: With trusted third parties (e.g., payment processors like Razorpay, shipping partners like Delhivery, or cloud hosts like AWS) who are contractually bound to protect it under the SPDI Rules.
  • Business Transfers: In case of merger, acquisition, or sale of assets, with notice to you.
  • Legal Requirements: To comply with court orders, government requests, or to protect our rights, safety, or property.
  • Consent-Based: For marketing partners, only with your explicit permission.

All sharing is minimized and anonymized where possible. International transfers (if any) comply with DPDP Act cross-border provisions.

4. Data Security

We implement reasonable security measures, including encryption (SSL/TLS for Site), firewalls, access controls, and regular audits, aligned with ISO 27001 standards and SPDI Rules. However, no system is infallible; we cannot guarantee absolute security. Report suspected breaches to privacy@esthetiquespro.in.

5. Cookies and Tracking Technologies

The Site uses cookies (small data files) for functionality, analytics (e.g., Google Analytics), and targeted ads. Types include:

  • Essential: For cart functionality and secure logins.
  • Analytics: To track visitor trends.
  • Marketing: For personalized promotions.

You can manage cookies via browser settings (e.g., opt-out of Google Analytics at tools.google.com). Our Cookie Policy is integrated herein.

6. Children’s Privacy

Our services are not directed at children under 18. We do not knowingly collect data from minors without verifiable parental consent, per the IT Act and DPDP Act. If we discover such data, we will delete it promptly. Parents/guardians: Contact us to request removal.

7. Your Rights and Choices

Under the DPDP Act and SPDI Rules, you have rights to:

  • Access, correct, or update your data.
  • Withdraw consent (affecting future processing).
  • Request deletion (subject to legal retention, e.g., 7 years for tax records under Income Tax Act, 1961).
  • Opt-out of marketing (unsubscribe links in emails; Do Not Call Registry for SMS).

To exercise rights, email privacy@esthetiquespro.in. We respond within 30 days.

8. Third-Party Links

The Site may link to external sites (e.g., social media for inspiration). We are not responsible for their privacy practices; review their policies.

9. Data Retention

We retain data only as long as necessary: transaction records for 7 years (per GST laws), inquiries for 2 years, analytics indefinitely in aggregated form. Upon request or purpose fulfillment, data is securely deleted or anonymized.

10. Changes to This Policy

We may update this Policy to reflect legal changes or business needs. Posted updates will include the new effective date. Continued use post-changes implies acceptance. For material changes, we notify via email or Site banner.

11. Grievance Redressal

As per IT Act Rule 3(2), our Grievance Officer is:

  • Name: Ms. Priya Sharma
  • Email: grievance@esthetiquespro.in
  • Address: Esthetiques Pro Pvt. Ltd., #123, MG Road, Bangalore, Karnataka 560001, India
  • Response Time: 15-30 days

For complaints, provide details including your contact info and issue description.

12. Contact Us

Questions? Reach us at:

Thank you for trusting Esthetiques with your privacy. We value your elegant spaces—and your data.

Esthetiques Pro Pvt. Ltd. CIN: UXXXXXXKA2025PTCXXXXX (Registered under Companies Act, 2013) GSTIN: 29XXXXXYYYYYYYYZ1ZX